Frequently Asked Questions

General FAQ's

• What is RajasthaniStore
  • RajasthaniStore.com is an online "Heritage LifeStyle Store" offering premium quality heritage stylish product ranging from heritage style clothing, footwear, home decoration items, gift items, handicraft items, Ladies bags & purses up to heritage arts & painting, office accessories and other items etc. RajasthaniStore.com is a full fledged online store to buy excellent quality branded Rajasthani good and items. We also offer several kinds of discount coupons and lucrative offers too to serve  best value & satisfaction to our customers. If you don't want to miss any of these lucrative promotional offers and hottest deals, you can signup here for free newsletter too. or register a new account with us so that can can keep you posted regularly.
• What to do if i want to learn more about any product, before I buy it? can you help me?
  • Oh Yes, We are here to help you. you can use these featuress below to talk to us anytime to get rid of any confusion you may have:
    • Live Chat: We have many sales and support executives online 24 hours a day and 7 days a week, to help you. you can chat with us simply by click live chat.
    • Chat via Messenger: If you feel more comfortable chatting via messengers like Yahoo, MSN, Gtalk, or Skype then you can find our Chat Id's of all of these messenger on very top-right corner of our website.
    • VoIP (Live Audio Video Conferencing): You can talk to us live using Skype too. Please find our Skype ID details at top right corner of our website.
    • Telephone: You can even call directly to our customer support telephone number:+91 9950226663 and we will resolve your matters instantly.
• Is it Safe buying here?
  • Absolutely. Buying at RajasthaniStore.com is 200% safe and secure. We are Paypal Verified/ Certified member and thus all of our payments are been executed via Paypal (The Most Trusted & Secure Medium to Make Online Payments), so all of your financial information like credit card details, transaction details etc. are more then safe and secure. No other person including any of the staff member of RajasthaniStore.com, can view your credit card or financial details.
• Will you store my credit card's information or not?
  • All of our transaction are made via Paypal (The Most Trusted & Secure Medium to Make Online Payments), so neither we are intended to save nor we can save any of your financial details like credit card or bank account numbers etc. We are Paypal Verified/ Certified Member so you can trust on RajasthaniStore.com for best valued and most secure deals on Internet.
• How much time you take to deliver?
  • Delivery time varies according to the product you purchase because it took us some time to prepare the custom orders. Please review the list below for an approximate* time to prepare your orders. After preparation, we ship to you with the next possible Air Courier so expect 7-10 days additional too, but you will receive products in well packed and highly safe condition. We are working very hard to reduce the delivery time as much as possible and will keep you posted about it.
    • Sherwani: Appx. 15-20 Days
    • Footware (Mojari): Appx. 10 Days
    • Wedding Turbans : Appx. 8-10 Days
    • Lehenga :Appx. 15 Days
    • Sarees : 10-15 Days
    • Ladies Bags & Purse: Appx. 5-10 Days
• What are the shipping charges?
  • Shipping charges get calculated on the basis of either Weight of product or the volume of product (such as turban..). Shipping charges will get calculated automatically by our website's system, when you will checkout. You can also confirm the shipping charges in advance with Live Chat Operator.
• Why don't you Offer Free Shipping?
  • Currently we are offering Free shipping in India Only. However we are continously working with our shipping partners to reduce the International shipping and logistics costs so that we can offer lower shipping charge to you.
• Is there any additional import duty or custom charges? Who will be the bearer?
  • Yes. According to the country specific custom laws & regulations the import duty/ charges may vary. And since we are unable to control these charges, so customer would have to bear these charges in their country.
• Is there any refund policy available?
  • We do provide a replacement warranty. We will replace the items if you have received:
    • wrong item(s)
    • item(s) in damaged condition
    • item with manufacturing defect

    In these cases, you would have to report us in written via email urgently within 24 hours of receiving the courier and we will replace your items without any additional charges to you.

• I am facing some problem in buying online, what should I do?
  • In case you are facing some problem buying online you can also order us via Live Chat or, Telephone or Via Email to Us. We will confirm you the order once. Then we will send you a Custom Paypal Bill to your email id and you can make the payment. As soon as you make the payment and we confirmed it, your order will get placed and we will start preparing your order.
• How to redeem RS Gift Cards(Gift Certificates) / Discount Coupon?
  • Shop using RS Gift Card is as easy as 123, simply browse our life style store, add items you like in your cart using "Buy Now" button. Now at time of checkout you will see redeem gift card or discount coupon option, just type your gift card number in that box and click on "Apply" button. If your gift card or discount coupon is valid and active, it's amount will be deducted from your shopping cart amount and balance will be reflected on your checkout page.
• Can I talk to you on phone if i want to enquire more about something? I need the phone numbers?
  • Yes Definitely. You can talk to us via telephone anytime. Our customer support telephone numbers:+91 9950226663

Sherwani FAQ's

• What is Sherwani?

  • Sherwani for Dummies: Don’t get panic if you don’t know what is sherwani? Let me tell you. Sherwani is New Fashion Symbol into Young Turks and even men of any age.

    A Sherwani is a long coat-like garment worn by men in South Asia. It closely resembles the Achkan, and is usually worn over the kurta-churidar. In India, the attire is specially associated with family occasions like weddings, engagements, parties, festivals, traditional rituals and ceremonies etc. It is the Indian men's traditional wear in India and clearly expresses elegance, grace and style.

• How can i ensure that the sherwani i select will fit to my body?
  • We will custom stitch sherwani for you according to your body measurement. After you place the order, we will dispatch you a measurement form to fill your body measurement with complete instructions. One we receive your measurement, our design expert will start stitching your sherwani to make it best fit on your body. So get relax, it will fit you best.

• Do you custom stitch sherwani?
  • Yes. We stitch sherwani for each of our customer to give them best fitting.
• How will I send you my measurment?
  • We will send you a measurement form to fill your details, after you confirm your order with us.
• How to take measurement correctly?
  • The best way to measure yourself for your sherwani is to take help of any local tailor. Get a print out of our sherwani measurement form and then take it to your tailor and ask him to fill the frm by taking your measurement simultaneously.
• What if I have purchased 2 or more sherwanis? How do i fill different measurement by the same form?
  • Simply fill the form two times one by one. Enter the name of the person and his complete measurement once. Then again open the form enter the name of another person and submit details. Please don't forget to mention the order number with each submission.